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POLICIES

Lodging FAQ

Lodging Policies

Boyne Mountain hotel rooms | Check In: 5pm; Check Out: 11am

Boyne Mountain Condos | Check In: 5pm; Check Out: 11am

Rooms and condos are not guaranteed to be in a specific building or location as most of our units are individually owned.

BOYNE utilizes a 5 star rating system for all our lodging options:

HOTELS & LODGES

Star Rating 5: Accommodations at the pinnacle of resort luxury and sophistication. Extraordinarily deluxe service, refined accommodations, and ultimate in comfort with personalized attention to guest expectations in both lodging and full-service facilities. Accommodations are maintained at a level as to almost never show signs of use.

Star Rating 4: Accommodations with distinctively refined design, quality, and physical attributes and amenities. Upscale sense of comfort and character. Lobby, public space, and full-service facilities of distinguished caliber. Accommodations are maintained at a level as to very rarely showing signs of use.

Star Rating 3: Accommodations with greatly enhanced room design, quality, amenities, comfort and service. Distinctive and memorable lodging for those guests with more encompassing needs. Augmented with enhanced lobby and public space areas and full service facilities. Accommodations seldom show signs of use and have strict guidelines for updates and keeping freshly appointed.

Star Rating 2: Accommodations with modestly enhanced room design, amenities, comfort, and service. A step above minimal lodging requirements with a modestly improved sense of style. Note: Accommodations may show signs of use.

Star Rating 1: The most basic of lodging accommodations with modest core essentials of comfort and amenities being met. Basic requirements of cleanliness and utility are fulfilled. Note: Accommodations usually show signs of significant use.

CONDOS & CABINS:

Star Rating 5: Accommodations at the pinnacle of condominium resort luxury and sophistication. Extraordinarily refined accommodations and settings. Ultimate in comfort and style with personalized attention to guest expectations. Accommodations are maintained at a level as to almost never showing signs of use.

Star Rating 4: Accommodations with distinctively refined design, quality, and physical attributes and amenities. Upscale sense of comfort and character. Overall, complex and unit facilities are of distinguished caliber. Accommodations are maintained at a level as to very rarely showing signs of use.

Star Rating 3: Accommodations with greatly enhanced design and layout encompassing the sleeping quarters, kitchen, living and social space. Marked upgrades in quality, amenities and comfort. Distinctive and memorable lodging for those guests with more encompassing needs. Accommodations seldom show signs of use and have strict guidelines for updates and keeping freshly appointed.

Star Rating 2: Accommodations with modestly enhanced interior space design, amenities, comfort, and facilities. A step above minimal condominium guest experience requirements with a modestly improved sense of style. Note: Accommodations may show signs of use.

Star Rating 1: The most basic utilitarian of condominium-style multi-occupancy lodging accommodations with simple sleeping and living areas along with minimal kitchen facilities. Note: Accommodations usually show signs of significant use.

Yes. Boyne Mountain and all lodging facilities are non-smoking facilities.

Yes, Boyne Mountain Resort offers pet-friendly rooms at the Boynehof only. To review our Pet Policy, click here>>

Yes. Active and retired military personnel with valid IDs receive a 20% discount on lodging, and veterans receive a 10% discount.

It depends! We now offer deposit assurance to purchase at the time of booking at a flat per night fee.

If you cancel outside of 14 days, you will get a refund minus a $10 administrative fee.

If you cancel within 14 days and have purchased deposit assurance, we will hold your deposit for up to one year to use towards a future lodging stay. Without deposit assurance, your deposit is non-refundable.

Holiday-period bookings must be canceled by November 1.

Pools & Fitness Facilities

The indoor/outdoor pool opens at 6am and closes at 10pm.

Only guests staying in the Mountain Grand Lodge and Spa have access to the indoor/outdoor pool and fitness center located in that building unless paying a nominal fee.

The fitness center is open during pool hours. Guests 15 and under are not permitted in the fitness center.

Pool hours/fitness rooms in the Clock Tower Lodge are 10am to 10pm daily.

During the winter months, guests staying in the condos have use of the outdoor pool at the Clock Tower Lodge.

During the summer, guests staying in the condos have access to both the condo pool in the Mountain Villas and the Clock Tower Lodge pool.

Condominiums & Cabins

All condo units with a kitchen have all kitchen utensils, pots and pans, linens, towels, and dishwasher soap supplied. 

The condos do not receive daily housekeeping.

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