Guest Directory

Check out time is 11:00 a.m. Should you require a later departure time, please speak to Guest Services to check for availability and additional charges. An area has been provided for luggage storage should a late check-out not be possible. Touch 7902

Pool hours are from 7am to 10pm. A registered guest room key is required for entry at both locations. Please observe all signs.

Note: The Mountain Grand Lodge and Spa pool is only accessible to Mountain Grand Lodge and Spa guests.

Washers and dryers are available for Guest use. For information and locations please contact Concierge. Touch 7907

AIRLINES

Boyne Mountain is serviced through two airports, the Traverse City Cherry Capital Airport and the Pellston Regional Airport. Contact Concierge if you require assistance. Touch 7904

AIRPORT TRANSPORTATION

Transportation to and from Traverse City and Pellston can be arranged through Concierge. Touch 7907

AREA INFORMATION

Area brochures are available from Concierge.

BELL STAND

If you require assistance with your luggage, valet service, ice refills, dry cleaning or any other special request, the Bell Staff is at your service. Touch 7905

CAR RENTAL

Our Concierge can arrange a car rental to meet your transportation needs.
Touch 7907

Enterprise Car Rental, Petoskey 231-439-9272

Hertz Rent A Car, Pellston 231-539-8404

Thrifty Car Rental, Petoskey 231-347-3241

Local phone call charges will apply.

SAFE DEPOSIT BOXES

ALWAYS LOCK UP MONEY AND VALUABLES TO PREVENT THEFT. Safe Deposit Boxes are provided for your use at the Mountain Grand Lodge and Spa Front Desk.

DOUBLE LOCKS AND CHAINS

For additional security, utilize the deadbolt lock provided on your door upon entering. As an additional precaution, please secure the safety bar.

ADMITTANCE

Do not admit any person into your suite without first making identification.
A “peep-hole” has been provided in your door for this convenience. If there is any doubt about the person’s identity, contact Guest Services, extension 7902.

Room Keycard

Do safeguard your room keycard. Do not leave your keycard in your room or give it out to others.

FIRE EVACUATION PROCEDURES

The Mountain Grand Lodge has been engineered to meet and exceed fire codes, so there is little chance of a fire occurring. For your own peace of mind and for your safety in case there is a fire, please read the following information carefully:

PLAN AHEAD:

• When checking into your suite, be sure to know where the fire exits are so that you can locate them in the dark.

• Locate the fire alarms and extinguishers located on your floor.

• If your family is with you, arrange a meeting place outside of the Lodge so you will know everyone is safe.

• Keep your suite keycard where you can find it quickly.

IF YOU FIND A FIRE:

• Remain calm.

• Pull the nearest fire alarm.

• Call the hotel’s emergency number (Touch 7901) and give your
exact location.

• Do not attempt to extinguish the fire. Evacuate the area immediately.

• The Boyne Mountain staff and fire department personnel will assist you in your evacuation efforts.

IF THE FIRE ALARM SOUNDS:

• Remain calm.

• Take your suite keycard with you.

• If smoke is present, crawl or stay near the floor, air is freshest.

• Test the doors for heat before you open them. If the door is hot, do not open the door. If the door is cool, open it carefully, looking for smoke. If there is smoke outside, close the door immediately.

• If the hallway is clear, quickly head towards the nearest exit. Do not use the elevators.

• Exit with caution. Test the door for heat before opening and watch for black smoke in the stairwell.

• Do not leave doors open.

• If the fire exit is unsafe or begins to fill with black smoke from below, take the stairwell up and find a clear hallway in which to cross to the opposite fire exit; then proceed down and out of the building. If this is impossible, return to your suite and remain calm.

IF YOU MUST STAY IN YOUR SUITE:

• Call the Boyne Mountain emergency number (Touch 7901) to let the operator know of your exact location.

• Keep exterior doors or windows closed to prevent smoke from being drawn into your suite.

• Immediately fill the bathtub with water. Use an ice bucket or similar object to drench the carpet with water.

• Place wet towels, sheets or blankets under the door to your suite to keep smoke from entering.

• Cover any air vents with a wet cloth.

• Keep a wet cloth over your nose and mouth to filter out smoke.

• Place something in your window to let fire personnel know you are still in
your suite.

• Leave your suite door unlocked if possible and remain calm.

TORNADO EVACUATION PROCEDURES

In the event of a tornado emergency the National Weather Service will issue a “Tornado Warning” to all local radio and television stations for broadcast. Guests should proceed immediately to the Mountain Grand Lodge basement in the event of such an emergency.

ONCE THE EVACUATION ORDER HAS BEEN GIVEN:

• Immediately proceed to the nearest stairwell. Do not use the elevators.

• Proceed completely down the stairwell to the basement level. Do not exit outside the building.

• The Boyne Mountain staff will assist you to “safe” areas of the Mountain Grand Lodge.

IF YOU ARE UNABLE TO LEAVE YOUR SUITE:

• Call extension 911 and give the operator your exact location.

• Seek refuge in the bathtub placing pillows and blankets on top of you to protect from flying debris.

• The Boyne Mountain staff will attempt to reach your location and aid you in evacuating to a safe area of the Mountain Grand Lodge.

EMERGENCY EXITS

In the event of a fire or other emergency, please go to the nearest stairwell exit as shown on the back of your suite door. Do not attempt to use the elevators unless instructed to do so by rescue personnel.

The Mountain Grand Lodge Emergency Number is “0”
For any Medical or police emergency dial 911.